IST is proud to announce the successful completion of a nationwide project involving the supply, installation, and commissioning of 300 advanced ATM machines for the National Postal Authority of Egypt (Egypt Post). This strategic initiative aimed to enhance financial inclusion and improve customer access to postal financial services across urban and rural areas in Egypt.

The project, which spanned multiple governorates, showcased IST’s full-service capabilities. The company managed all engineering works, starting with comprehensive site surveys and assessments of the designated post offices, followed by the design, preparation, and installation of infrastructure required to support the ATM units. Each stage was executed with a focus on quality, safety, and strict adherence to the project’s timeline.

Despite logistical challenges such as site accessibility, coordination across remote regions, and tight delivery schedules, IST successfully completed the project on time and within scope, reinforcing its reputation for reliability and operational excellence.

End-to-End Support and After-Sales Service

IST’s commitment to customer satisfaction extends well beyond installation. The company provides comprehensive after-sales support services, including:

– Proactive remote monitoring of all machines to detect and resolve issues before they impact users
– Timely maintenance and spare parts replacement, ensuring continuous machine uptime
– Real-time fault diagnosis and rapid on-site intervention to resolve problems with minimal disruption
– Regular performance tracking and service optimization, which have helped IST achieve one of the highest ATM availability rates in the market compared to competitors

Customer and End-User Satisfaction

The success of the project is also evident in the feedback received from Egypt Post and its employees. The user-friendly interface, high reliability, and efficient functionality of the machines have significantly reduced downtime and operational complexities for postal staff, leading to smoother daily operations.

Most importantly, these improvements have translated into a higher level of satisfaction among end customers, who now enjoy faster, more reliable access to postal financial services, such as cash withdrawals, balance inquiries, and bill payments.

A Model for Future Digital Transformation Projects

This partnership between IST and Egypt Post reflects a shared vision for modernizing public services and advancing digital financial infrastructure across Egypt. IST remains committed to supporting similar projects that enhance accessibility, improve service quality, and contribute to national development.